it is a miserable experience most of the
– Last Updated: Apr-02-15 4:00 PM EST –
time. I NEVER will get it.
OTOH I went car shopping with my mother the other day to a very nice VW/Honda dealer that prides themselves on customer service. She's older, female, and savvy, I just went along for the ride. I've had my car repaired there in the past and they got me when I told them "it just needs to run safely". The dealer was so low-pressure we almost mistook it for indifference. We drove two cars, he gave us a brochure and his card, and didn't ask for our contact info, our "bottom line" or what we were trading in. He just said, "give me a call if you find you're interested".
I got home and googled the dealership, and nothing but similar reviews.