For the "GoreTex Dubious..."

Or neoprene shoes/boots.

So… on the topic of GoreTex and guarantees…
I had a Kokatat Meridian drysuit. I purchased it in 2007 (apparently a 2006 manufacture), and have used it regularly ever since, primarily for winter sea kayaking. I took good care of it, needed to replace the latex neck & wrist seals one or twice, and it served me very well.

Last April (2023), I was going to instruct a basic strokes & basic rescues sea kayaking class. Since I expected to be in the water a lot, I decided to wear it even though the water wasn’t particularly cold. When I went into the water to burp it pre-class, my hip area soaked immediately. Since the zippers were fine, and there were no holes or leaks, I figured it had probably delaminated.

Last month, I finally sent it off to Kokatat for testing/repair/replacement. They tested it promptly, told me it was not repairable, but didn’t specifically tell me it had delaminated. They didn’t charge me anything, and provided me a 25% discount coupon for a new drysuit. I did not contact Gore directly and did not have Kokatat return the drysuit to me. If I’d asked them to send it back, they would have charged for the testing and the shipment. Since it was unusable, that didn’t seem sensible to me.

I’m of mixed mind about the experience. I got 16 good years with regular use out of that drysuit, so it does seem a bit churlish to complain. On the other hand, 25% discount is long way ($1000 +) short of covering an equivalent new drysuit; i.e., not exactly the advertised lifetime guarantee. I’m just going to accept the outcome.

1 Like

Kokatat warranty does not cover wear. So you wore it from 2007 to 2023 16 years you replaced the gaskets few times. I’m fairly sure it was just worn out. You can just wear through anything given time.

I had seam tape lift 2-3 inches that I noticed when I was installing new gaskets. I ask about a repair so they said send it in they’ll inspect it. I mailed it in the next thing I heard was when they called and told me to pick colors for a new one. I got it from Edith for Xmas so I was sad to was going to go bye-bye. So they sent me back the hood and the pocket from the suit.

So the numbers I used with you credit your suit cost you less than 60 bucks a years . No other suit will ever be that cheap.

So the numbers I used with you credit your suit cost you less than 60 bucks a years . No other suit will ever be that cheap.

We agree on this. Like I said, I got 16 good years with regular use out of that drysuit, so it does seem unreasonable to complain. I don’t have copies of either the Gore guarantee nor the Kokatat guarantee from 16 years ago. I don’t know if their exact language has changed, and I don’t know if they differed from each other then. I contacted Kokatat, not Gore, so I don’t know if a response from Gore would have differed. To be clear though, the fabric was not worn through; this was a membrane failure. My story simply reflects what the guarantee (from Kokatat) meant in practice in my specific case.

1 Like

Like car warranties they say warranty is rust through so I guess it means till there’s a hole.

Fabrics doesn’t have to wear through to fail.

Kokatat warranty is on their website. I believe it now says to original purchaser.

I was surprised that my feet didn’t get wet in my Scubapro neoprene booties.
I took a step into the water with the other foot already inside.