We recently ordered a pair of kayaks through Austin Canoe & Kayak, a Perception Expression 11.5 and Perception Expression 14.5. It was 15% off, free shipping, plus 15% off any accessories for the kayaks - awesome!
We received the kayaks but unfortunately we are thinking both were handled rather less than carefully during shipment - the 14.5 just has scrapes on the bow, stern, and middle plastic but the 11.5 has two gouges into the plastic. The BoL had been marked ‘pending inspection’ per ACK’s instructional video.
ACK is giving us the option of an additional $200 refund for the order or a two-week wait for replacing the kayaks; the current kayaks have to be returned to the manufacturer before the replacement kayaks are shipped to us.
We have never purchased kayaks before; is this kind of damage nominal given that our kayaks are going to be scraping rocks and branches eventually or is this kind of damage unusual during shipment? Should we expect more than $200 or less than a two-week wait from ACK?
TL;DR: Received kayaks that were damaged during shipping; is this normal?