Bought a new Kokatat Poseidon PFD from an online retailer on 1/27. Looked great and fit well when it arrived, so I ordered the Tactic accessory pack. I paddled in the PFD 1 time for about 2 hours. When the Tactic pack arrived, I started to install it and realized that the stitching on the shoulder webbing had failed in one spot and was already coming loose in two others. I contacted Kokatat through their website and still haven’t heard back yet via email.
I called them the next week and they instructed me to follow their Warranty Inspection guidelines on their website. I did so and paid the $11.95 shipping. Turns out that fee is for the return shipping and I’d still need to pay to ship it to them. Kind of frustrating to pay ~$25 in shipping charges on a brand new PFD. I had a local marine upholstery shop look at it and they said it was simply not backstitched in the areas where it failed, so I just had them restitch the bad areas.
I used the PFD for the second time yesterday for about 2 hours. When I went to put it away after drying out, I found the stitching is now failing on the front pocket webbing. 2 outings and 2 failures.
Since I had an independent shop fix the shoulder webbing, I figure I’m SOL on any help from Kokatat. I’ve owned and still own a lot of Kokatat gear and it’s always been very good. Maybe this is a one-off occurrence but I’m pretty disappointed. Guess I’ll go back to using my old PFD that’s never had an issue.
Has anyone else had this kind of issue on a Kokatat PFD?