Hi there. After much research on my husband's part, we ordered a tandem Delta 20T and it arrived with a long crack in it by the bulkhead. This is our first kayak. The store offered to fix it for us. Would you accept a fix or try to get another kayak? I'm worried that whatever caused the crack might have messed with the seal on the front cockpit too.
I'm having problems locating another 20T on short notice. If we have to go with another tandem touring kayak, any suggestions?
I wouldnt take it unless I wouldn’t take it unless they gave you a big discount on it and a guarantee if problems occur down the line they fix or replace it.
But if I ordered a brand new canoe, and I paid the price for a brand new canoe; I would not want a damaged canoe, and I would not want a damaged canoe that the seller offered to fix.
Why should you accept damaged goods?
You didn’t order or pay for damaged goods.
What happens a year from now if “the fix” cracks again? Who pays to have it fixed, again? I’m betting you will be the one who pays.
I’d want my money back(all of it), and I’d be searching for a new & undamaged boat. And if I had to buy a different brand; so be it.
The store was fine Thanks for the opinions from more experienced paddlers!
We did leave the kayak at the store. They offered a decent discount on it and to fix it, but this being our first boat I didn’t want to get a damaged one. No problems with them doing a return. They were nice as could be. I was just sitting here wondering what to do now since we have about 5 weeks by a lake and no kayak. That led me to ask if the fix was a viable option.
Thanks for the Eddyline recommendation. I’ll look into it. It’s just hard to find dealers in the area.
Really bummed about the kayak being damaged though. That was the type of kayak we wanted. Hard to find a replacement on short notice.
Locally there are Necky Manitou IIs and Perception Coves as far as tandems go. Not quite what we wanted.
“this is our first kayak…” I don’t know if you’re superstitious, but I would take that as a sign and get a nice pair of kayaks, instead. They don’t even have to match. Custom sized for individual comfort.
No, we’re not superstitious. Saw it as FedEx sitting something heavy on the boat in transit when they shouldn’t have. We’ve thought about getting two singles, but with my shoulder issues, my husband is more comfortable with us being in the same boat.
ABS is a thermoformed material that makes up most TF kayaks. I only know this because I did some research after getting confused with the two terms seemingly being used synonymously, which was making me crazy(er).
I’ve also been calling various dealers within a four hour ride to see if there’s a tandem in stock that we want. So far, zero luck. One particularly nice sales person even offered to lend us a tandem while ordering us a new one, but lead time was 6 weeks and we would be out of the area by then.
There’s a Necky Looksha tandem that I could order, but I’m a little apprehensive due to the reviews for that type of kayak being “tippy.”
coughcanoecough Maybe in the meantime since you seem to be AT a lake for some summer time…borrow or rent a canoe? I think every lake has a couple just laying around?
yeah, ahemcanoecough easier on the shoulder, most are tandem, easier to get in and out of. Canoes eliminate grey hair, bulging waistelines, shyness, baldness, ED, and various cancers.
