Hey there! I’m new to kayaking this summer and in my enthusiasm, ordered a bunch of swag from the paddling.com store on August 13, 2021. The website says items ship within a few days, however, i have not received a shipping notification, nor is anyone responding to my emails, phone calls, or messages to them on Instagram. Just wondering if anyone else has had a similar experience?
Thanks!
Sorry I didn’t see your post till just now. Looks like the new owners aren’t paying attention if you’re still being ignored. Will try to get their attention so you can be helped. @VSAdmin
BTW I always had great customer service at the store before the site was sold. And welcome to the community!
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Thanks so much! Appreciate it! I had a feeling after I read that the site had been sold that it might be an issue of things falling through the cracks with the new owners. I’ll give it another couple of days before I dispute with my credit card company. I’d much prefer to just have the shirts!
Did you send email to
orders@paddling.com ?
I sure hope the new owners are paying attention. Got to wonder if they realized they also bought a store when they acquired the site.
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I did. I also messaged them on their Instagram account, which appears active, and tried calling the phone number listed on the site - but it went straight to a message saying no one was available and you couldn’t leave a message.
I hope I’m wrong, but it appears VerticalScope has no interest in any of the sites it acquires, other than the income produced. The people they assigned to this group rarely visit or read the posts.
Before @brian sold to VS, I think he handled the shipping, etc. of the merchandise. I ordered several CDs and they arrived quickly. At this point I have no idea if any of the listed merchandise actually exists.
Was your credit card charged??? If so, by whom?
It was charged. The transaction posted on 8/16. (It was charged by “paddling.com”)
I think at this point I’ll just dispute the charge through my bank.
Absolutely dispute the charge. It’s unconscionable that you’re being ignored and haven’t had the courtesy of just a simple acknowledgment of your order.
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Dispute has been submitted. Thanks so much for your help and guidance on this!
Any ideas where else I can purchase kayak loving shirts???
Hello @deirdrehamilton
The order ships tomorrow. All orders are still being fulfilled this delay was an error from transition to our systems.
Jeff
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Thanks Jeff! Appreciate the update.
So glad this has been resolved. Enjoy your new shirts!
Thank you!
If I have to beg to buy I just cancel it.
Car forum on FB people gave huge dollars to people get jerked around forever. Jerked so long they have no Credit Card dispute left or they sent checks. I’m talking in the thousands even one guy out 10 grand plus. Multiple customers. I have little patience as I age. We’ll never had much anyway. Good luck!
I ordered 3 shirts mid-November and got a shipment notification on 11/29/21. After that, the USPS tracking site said the shipping label had been created and they were awaiting the items. No updates after that. I emailed orders@paddling.com address three times over the last 2 weeks and tried calling the phone number on the website, but it just said, “no one is available to take your call,” and disconnecting. I finally got a response via email when I threatened to dispute CC charge and file a BBB complaint. They claim the order must have been “lost in the mail” and supposedly are issuing a refund. Seems suspicious, but okay… I’d rather have what I ordered, though! Or if what I ordered isn’t available anymore, how about some minimal effort to make it right? Store credit, a discount, offer alternate colors of the shirts I ordered. I’m so annoyed by this very poor customer service.
So sorry to hear that. Alas, some things changed and not for the better when Pcom was sold, as customer service had previously been very good.
@VSAdmin needs to read your complaint.
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Checking into this one, standby for an update.
Jeff
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We had a delay from a perfect storm of the holidays and Covid so things should be back to normal shortly.
Jeff
Hello @VSAdmin,
Same EXACT thing happened to me. I ordered Nov 11, got a shipment notification on Nov 29, with a tracking number that has not been received by USPS as of today. I have e-mailed twice and tried to call several times only to get the lovely recording indicating that there is no one available.
I understood that my order may not arrive by Christmas, but it has been almost 1 month since the order was on its way to USPS…What happened?
Please advise on my order as well!!
Thank you,
Rachel
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Hello @VSAdmin ,
I haven’t heard back from anyone via email or through the forum. My tracking number still shows no movement since label creation on NOV. I signed onto the store today to see that the store is closing. TERRIBLE customer service! My next call will be to VISA to dispute the charge.
Totally disappointed. Thanks for nothing.
Rachel
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